Why can't I download parent access codes? (Instructors)

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Question

I've set up my school and courses, but cannot find the parent access codes to distribute to my students' parents. Help!

Answer

Have you added students to the course? Until a course has a student enrolled, the option to generate parent access codes will be grayed out. Once you've added students, you can locate the parent access codes link in the Members area of your course.

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Question 

When I try to download, I receive the following error message: Parent access codes cannot be downloaded for inactive courses

Answer

This issue can occur if there is no active grading period associated with the course or if the grading period has not yet begun. 

To check if there is an active grading period associated with your course: 

  1. Navigate to your course. 
  2. Click Grade Setup in the left menu. 
  3. Click Edit next to Grading Periods & Final Weights to see the date range of your grading period(s). 

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Once there is an active grading period associated with your course, you will be able to download Parent Access Codes. 

Notes: 
  • See this Help Center article for more information about grading periods.
  • Enterprise: If your grading period has not yet begun, reach out to your Support Contact for alternate methods of distributing Parent Access Codes. 

Question

I have students in my course, my course is associated with an active grading period, but I do not see the option to download parent access codes. 

Answer

Your organization may not have parent access codes enabled. Reach out to your Support Contact for more information.

Question

I have students in my course, my course is associated with an active grading period, but I still cannot download the parent access codes. There is no grayed out option, and the option does not appear at all.

Answer

If your school was set up as a Corporation or Higher Education organization, the option to add parents is disabled. Please contact Schoology Support if you need to change your school type.

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