Why can't I download parent access codes? (Instructors)

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Question

I've set up my school and courses, but cannot find the parent access codes to distribute to my students' parents. Help!

Answer

Have you added students to the course? Until a course has a student enrolled, the option to generate parent access codes will be grayed out. Once you've added students, you can locate the parent access codes link in the Members area of your course.

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Question

I have students in my course, but still cannot download the parent access codes. There is no grayed out option, and the option does not appear at all.

Answer

If your school was set up as a Corporation or Higher Education organization, the option to add parents is disabled. Please contact Schoology support if you need to change your school type.

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