Managing Parent Accounts

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Parent accounts are a great way to engage the parents and guardians of your students. As the System Admin, you can either create or facilitate the creation of parent accounts at the system level. In addition, you have the ability to control what parents are able to see and do in Schoology.

Once you have created the accounts and configured the appropriate settings, it's important to get the word out to the parents at your school so that they are aware that their children will be using Schoology in the classroom, and so that they know how to use and interact with their own Schoology accounts. 

Creating Parent Accounts

As the System Admin, you are able to either create or facilitate the creation of parent accounts at the system level. Click here to learn about the different methods of provisioning parent accounts at your school.

If you accidentally provide a student’s Parent Access Code to the wrong parent, or if there has been some other mishap in the distribution of the Parent Access Codes, it is important that you reset Parent Access Code to prevent unauthorized access to student information. You can reset an individual student’s Parent Access Code, or you can reset all of the Parent Access Codes at once. Click here for instructions on resetting Parent Access Codes.

Administering Parent Accounts

You are able to control what parents are able to see and do in Schoology at the system level. Click here to learn about administering parent accounts through system settings and permissions.

At the end of the year, you are able to mark inactive all parents whose students are also inactive. Click here to learn about marking parents as inactive. You may also need to update the school building associations for current parents whose children have moved schools within your organization. Click here to learn more about updating parents' school building associations.

Supporting Parents on Schoology

We have attached the following resources here to help you download and distribute Parent Access Codes for your students and their families:

  • Instructions how to download Parent Access Codes from your System Admin account.
  • Instructions for your teachers on how they can download Parent Access Codes for the students enrolled in their courses.
  • Instructions for your Parents on how to set up their Parent accounts once you have distributed each student's unique Parent Access Code to their family.
  • A template of letter for you to send out to your Parents notifying them that you will be using Schoology as your LMS.

 


Comments

4 comments

  • Avatar
    Heidi Edwards

    How do I change the school in my schoology account. My son is in high school, so I no longer want to get the middle school updates

  • Avatar
    Charles Black
    Official comment

    Hi Heidi,

    In this case, your son's school manages your Schoology account for you. We recommend contacting the school to discuss this change to your Schoology account.

    If you have any trouble contacting the school, let us know and we will contact them on your behalf.

    Thank you!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

  • Avatar
    Martha Phillips

    Charles,

    One of my parents got an invalid code message when she tried to enter in the parent code. What are some possible issues, other than entering in an incorrect code, that could elicit this message?

    Thanks!

    Martha Phillips

  • Avatar
    Charles Black
    Official comment

    Hi Martha,

    I recommend that you have the parent double-check where they are entering the Parent Access Code and that they are entering the 12 digit code during the sign-up process (Sometimes a Course/Group Access Code is confused with a Parent Access Code).

    You can provide this Help Article which details all of the steps for signing up as a Parent: https://support.schoology.com/hc/en-us/articles/201000823-Sign-Up-Parent

    If the parent continues to have issues, let me know and I can get a ticket started with our Support Team.

    Thanks!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

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