I don't receive any email notifications from Schoology

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If you don't receive any email notifications from Schoology, one of the following issues may be affecting your account.

Your email address might not be verified

To make sure your email address has been verified in Schoology, check your Account Settings settings.

  1. From the down-facing arrow at the top right of your Schoology account, click Settings.
  2. If you see a message to Resend Verification Email below your email address, your email has not yet been verified in Schoology. To verify your email address, check the box and click on the Save Changes button below the Timezone setting.
  3. From your email inbox, open the email to verify your email address.
    Note: If you don't see the verification email in your inbox, please check your Junk or Spam folders.
  4. Click the link in the email to verify the address. If you have difficulty clicking the link, you can copy and paste the link into your browser address bar.
  5. Once you navigate to the link, your email address will be successfully verified.

Please note that each verification link may only be used once. If you try to use the link again, you'll encounter an error message and you may need to resend a verification email to verify your account:

resend_verification_email.png

You may be experiencing an issue with your email address

To confirm if you are experiencing this issue:

  1. Navigate to your Account Settings.
  2. Click the Check Status link to the right of the Primary Email field.
  3. If there is an issue, you will receive an error message describing the issue.
  4. Click Clear to reset the email address.

Check_email_status.png

If you continue to experience issues with receiving notifications for the address after resetting it, talk to the administrator of your Schoology account or submit a ticket to Schoology Support.

Your Notifications settings might be disabled

It's also possible that email notifications are disabled on your account. To check your email notification settings, check the Notifications area of your account.

  1. From the down-facing arrow at the top right of your Schoology account, click Settings.
  2. Click into the Notifications tab.
  3. Select the button next to the notification you'd like to change.
  4. Choose from the following options:
    • On — Receive notfications of this type from all sources.
    • Off — Turn off all notifications of this type.
    • Custom — Choose the sources from which you'd like to receive this type of notification.
  5. Click Save Changes at the bottom to apply.

The email might be going to your Junk or Spam folder

Sometimes, Schoology email notifications are sent to the Junk or Spam folders in your email system. To rule out this issue, please check your Junk and Spam folders for emails from Schoology.

If you find Schoology emails in your Junk or Spam folders, you can mark our address as "not junk" or "safe" emails to prevent the email from going to Junk or Spam in the future.

The school's filtering system or your email system might be blocking emails from Schoology

In some cases, the school's filtering system might block Schoology emails. To investigate this issue, it's best to work with the technical team at your school.

If at some point, you had marked a Schoology email notification as spam or "unsafe," your email system might also block Schoology emails. In this case, you may need to submit a ticket to Schoology Support for assistance with a resolution.


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