How do I verify my account in Schoology?

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Why do I have to verify my account?

At Schoology, we value student safety above all else. This is why, as part of an ongoing process to ensure the safety of students using our platform, we require instructors teaching students under the age of 13 to verify their identities.

With your help, we can ensure that our students have a safe learning environment and alleviate concerns from parents. Additionally, by addressing these concerns from the beginning, you can focus on teaching in the long run.

How do I verify my account?

Step 1  — Phone verification

All instructors using Schoology must verify their accounts in order to search for and connect with other educators. To verify your account:

  1. Click the link to Verify your account in the banner.
    Screen_Shot_2018-07-06_at_09.53.18_AM.png
  2. On the next page, enter your mobile phone number and click Send Code to generate a text message with a 10-digit Schoology verification code.
    Verify_step_1.png
  3. Enter the 10-digit verification and click Verify to complete.
    Enter_verification_code.png

 

Important Notes: 
  • Like email addresses, phone numbers can only be used for one Schoology account.
  • Currently, accounts outside of the U.S. and Canada must be manually verified by a Schoology representative. If you have a mobile number outside of the U.S. and Canada, you can submit a ticket to our Support Team for assistance verifying your account. Please provide a link to your Schoology profile to help the team verify your account as quickly as possible!

If you do not teach students under the age of 13, you are done! For Basic instructors using Schoology with students under the age of 13, proceed to Step 2.

Step 2  — Proof of Identify and Teacher Consent Form

At Schoology, we value student safety above all else. This is why, as part of an ongoing process to ensure the safety of students using our platform, we require instructors teaching students under the age of 13 to verify their identities.

Once a student under the age of 13 tries to join your course with an access code, you'll receive an email directing you to verify your account. Click the link from any of these emails to begin Step 2 of the verification process:

Screen_Shot_2018-07-06_at_09.54.24_AM.png

You may choose to either:

  1. Print & Sign a verification form.
  2. Upload a Teacher/School ID

To complete the Print & Sign verification process:

  1. Click the Teacher Consent Form button to download a copy of the Schoology Teacher Notice and Verification form. A copy of this form is attached to this article, as well.
  2. Print and manually sign the verification form.
  3. Take a photo of your signed copy.
  4. Upload and submit the photo of your signed consent form to Schoology.

To complete the Teacher/School ID verification process:

  1. Click the View Document (Signature Required) link to sign the consent form.
  2. Click the Attach Files button to upload a valid Photo ID (Teacher ID, Driver's License, Government Issued ID).

When signing the consent form, make sure that you read the document and provide accurate information about your identity. By clicking the Submit button, you confirm that the information you provide about your identity is truthful and accurate.

Note: When uploading photo ID, make sure that the file size is less than 512MB. If you encounter difficulty uploading the file, you may need to update Flash on your browser or contact the Schoology Help Desk for support.

What Happens Once I Verify My Account?

Your verification submission will be reviewed by the Schoology team for approval. This approval process may take up to two business days to complete.

From the verification approval process, you will receive one of the following messages:

  • Successful Verification
  • Rejected Verification

If your verification has been successful, you're good to go!

If your account has been rejected, there may have been a typo, a miscommunication, or unqualified information that you can correct with a second submission for verification. If you are a teacher or instructor whose needs to verify your account, you can submit another entry for approval. If you continue to have trouble, contact the Schoology Help Desk for assistance.

What happens to my course and students once my account is approved?

Your course content and remain unchanged once you verify your account. You will not need to do anything else or re-create any information.

We encourage you to reach out to your students and let them know that they may now register for your course without issue.

What happens to my students if I don't verify my account?

Students will not be able to register for your course or group until you verify your account. When students use the course or group access code to sign up for Schoology, they'll see an error message We are unable to create an account for you. Your instructor will need to verify their identity before you can register for a Schoology account.

Additionally, each time a student attempts to create an account, you'll receive an email notifying you of their registration attempt. For this reason, it's important that you have a verified email address registered to Schoology.

I Have Concerns About Verifying My Account

Schoology never sells your information or shares your information with a third party without your consent. The information provided during the verification process will only be used to confirm your identity as a teacher or instructor to help provide a safe and secure environment for all students and users in Schoology. You can review our Privacy Policy here.

If you are a teacher or instructor with a Schoology account, we strongly recommend that you verify your account, even if you would just like to try Schoology for a trial period.

Your course content will remain unaffected if you do not verify your account. However, students may be removed from the course, and additional students will not be able to join your course.
If you have any additional questions, please see our blog post for more information, or submit a request to the Schoology Help Desk.

Teacher Verification Form

You can download the form as you complete the verification process. You can also download the copy of the form attached to this article.


Comments

2 comments

  • Avatar
    Chi Hung Ha

    This policy cause us tremendous trouble in China Hong Kong. We receive no responses from the system even we undergo the verification process. No mobile phone codes, no follow up.

    This make me feel so bad about this platform, even though I have been using it for 5 years.

  • Avatar
    Nicki Shackleford
    Official comment

    Hi, Chi Hung -

    Thank you for reaching out! I'm sorry to hear that this process is creating difficulty for you and your fellow educators.

    As you may know, the mobile verification process is only supported for phone numbers in the US and Canada. This is why we ask that instructors in other regions submit a ticket to our Support team in order to have the account manually verified by our team.

    As the beginning of the school year in the US, this is a busy time for Schoology's Support Team. They are working hard to answer requests as quickly as possible. We apologize for any inconvenience.

    Best,

    Nicki Shackleford
    Knowledge Manager
    Schoology, Inc.

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