Private Access Only Message

Why does this message appear?





If you encounter a message that reads Private Access Only, the area you'd like to view may not be currently accessible for your Schoology account. This Private Access Only message might appear in the following areas of Schoology:

How do I resolve the issue?


User profiles

If the issue occurs when trying to access someone's user profile, the user in question must adjust their privacy settings. Users can adjust their privacy setting from their Account Privacy Settings.



Courses and Groups

If the issue occurs when trying to access a course or group, make sure you're a member of the course or group, or speak with the instructor check the privacy settings at the course/group level.

Course and Group Admin can adjust Privacy Settings by clicking on the Course or Group Options area on the left menu of the course/group profile. The area to adjust settings is located in the Edit Privacy/Course Settings.



Depending on the settings in place at a school (Enterprise), users may also encounter a Private Access Only message when trying to access a course that has ended, or when trying to access a course from which they've been removed.



Tests/Quizzes

If students report that they see Private Access Only when trying to access their test/quiz, the test/quiz setting might be set to Hidden. To resolve the issue, the instructor of the course should make the test/quiz Available to a current time.


Schools

If the issue occurs when trying to access a school profile, make sure you're a member of the school or speak with an administrator at the school to check the privacy settings at the system level (Enterprise).

System Administrators can adjust Privacy Settings by clicking on the System Settings Privacy Overrides area on the left menu of the Home page.




Parent View

When parents encounter a Private Access Only message from their parent account, they may need to switch into their child's view of Schoology to access the page by following these steps:
  1. Click on the downfacing arrow on the top right of their Schoology account.
  2. Below their name, parents should see the name of the child(ren) associated with their account. To view the activity of a particular child, click on the child's name from the dropdown menu.
  3. Access the item (course, event, assignment, etc.) from within the Student Activity or Enrollments view.



If you have an issue with a Private Access Only message that you'd like to report to Schoology, you can submit a ticket to reach our Support Team.

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