1. Schoology Support
  2. System Administrators
  3. System Requirements & Troubleshooting Tips
  1. Schoology Support
  2. System Administrators
  3. System Requirements & Troubleshooting Tips

System Requirements

Follow

For optimal performance while using Schoology, we recommend upgrading to the latest versions of the supported browsers and additional requirements below.

Mobile

If you are using our mobile app, please make sure you are using the latest version. We are constantly improving the mobile app, and each version includes bug fixes and new features, so running the latest version is important for optimal performance.

iOS: Download the latest version from the App Store. If you have already installed the app, you can find the version number by opening Settings on your iPhone or iPad, and tapping Schoology in your list of apps. 

Note: Schoology strongly suggests that iOS users upgrade to the latest version. Schoology only supports the latest 3 versions of iOS. Whenever Apple releases a new version of iOS, Schoology will drop support for the oldest version it previously supported. To take advantage of all Schoology features, devices must run iOS 11.0 or above Learn more about supported versions of iOS.

Android: Download the latest version from the Google Play Store or Amazon Appstore. Once you have installed the app, you can find the version number by opening Settings on your Android device, tapping Application Settings and then Manage App.

Note: Schoology strongly suggests that users upgrade to the latest version. Schoology supports the latest 5 versions of Android. Whenever Google releases a new version of Android, Schoology will drop support for the oldest version it previously supported. To take advantage of all Schoology features, devices must run at least version 6.0 of the Android operating system.

Web

We recommend performing the following tasks for optimal performance:

  • Run a speed test during the school or work day.
  • Add *.schoology.com to your whitelist. 
  • If you use Assessments or AMP, see here for additional domains to whitelist.
  • Check your firewall settings for blocks against common URLs and IP ranges.
    • Additionally, if your school has firewall blocks against Google Ad Services, it will cause Schoology to be very slow. This is because Schoology has Google Ad tags incorporated into our site so that you, as a current Schoology user, do not see Schoology advertisements elsewhere on the internet. These tags do not track any personally identifiable information or any other sensitive data. Remove any blocks against Google Ads Services for optimal performance.
    • Schoology leverages the AWS Cloudfront content delivery network (CDN) to serve media and static web resources to endusers accessing the Schoology platform over the Internet. This is an important part of how we provide a consistently high quality of service to our customers around the world. In order to allow access to the CDN, remove any blocks on Cloudfront IP address ranges referenced in this documentation.
  • Ensure outgoing traffic rules for ports 80, 443, 8080, 8443, and 1935: 
    • Ports 80 and 443 are used for standard Schoology web traffic.
    • Ports 8080 and 8443 are used to load SCORM content from Schoology.
    • Port 1935 is used for recording audio files.
  • If your SIS requires you to explicitly allow a Schoology-specific IP address as part of your firewall rule to integrate your on-premise SIS with Schoology, please add the following IP addresses to the rule.

Schoology IP Addresses

IP Whitelisting

  • 52.4.171.101
  • 52.5.140.116
  • 52.72.252.227
  • 52.200.56.106
  • 52.36.124.128
  • 52.41.118.53
  • 50.112.151.119
  • 52.41.118.66
  • 52.73.105.63
  • 52.73.95.180
  • 52.204.5.240
  • 52.21.28.193
  • 52.37.112.237
  • 34.210.133.77
  • 52.42.89.62

Additional IP Whitelist for Organizations Using the
Schoology Data Exchange or other custom applications

  • 52.1.113.102

Mail Server IP Addresses for Incoming Traffic

  • 167.89.34.47
  • 167.89.35.253
  • 167.89.35.254
  • 208.115.239.49

IP Address for Outgoing Traffic (Recording Audio Files)

  • 54.243.197.146
Note: For security purposes, IP addresses associated with the Schoology SCORM subsystem and our content delivery network (CDN) may change without notice. For this reason, we strongly recommend whitelisting domains instead of/in addition to IP Addresses. 

Whitelisting Requirements for Assessments

If you are using Course Assessments or the Assessment Management Platform (AMP), these addresses must be whitelisted in order to view images and audio/video files uploaded to questions:

  • *.learnosity.com
  • s3.amazonaws.com/assets.learnosity.com
  • s3.amazonaws.com/learnositymediaprocessed

If your organization has a policy that prevents you from using a wildcard, click here for more information.

Supported Browsers:

Additional Requirements:

  • Javascript How to enable
  • Flash 9+ Download the latest version
  • Cookies enabled
    Websites often store cookies and other data as you browse online. This data may include information that you have provided in the past, such as your name, email address, and preferences. This data helps websites such as Schoology identify you when you return to the site, and helps the site remember the user's preferences or registration details for a future visit. On Schoology, enabling cookies in your browser can help prevent login issues to Schoology.com as well as to other third party apps within Schoology. 

Comments

0 comments

Article is closed for comments.

Powered by Zendesk