How do I delete my account?

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Basic Users

Teachers, students, and parents with Basic Schoology accounts can delete their accounts by navigating to https://app.schoology.com/settings/account/action?delete while logged into the account they'd like to delete. Deleting an account removes all submissions, resources, and content associated with the account, and neither the account nor the items can be restored.

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Note: Teachers must delete any courses and groups they've created before deleting their accounts. All users must be removed from courses in which they are enrolled, and leave groups in which they are enrolled. Learn more about deleting courses, and leaving courses and groups.

Enterprise Accounts

Teachers, students, and parents in a school or organization with the Enterprise version of Schoology should speak with their System Administrator for assistance with managing their accounts. Accounts inactivated by a System Administrator may be restored if needed.

If you're not sure if your school or organization is Enterprise, you can check the Help Center area to find a Support Contact for your school, or ask your teacher for more information. 


Comments

12 comments

  • Avatar
    JENNA BARAD

    I just tried to log into my parent account and said my password was incorrect. I received a link to this site. Please advise.

    Cyndi Barad

  • Avatar
    Charles Black
    Official comment

    Hello Cyndi,

    You should be able to reset your password from the login page. There is a link labelled "Forgot your Password" that will allow you to reset your password via email notification. If you have any other questions, please let me know!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

  • Avatar
    Chasity Brown

    How do I add my two children at Carver

  • Avatar
    Charles Black
    Official comment

    Hello Chasity,

    Please review this Help Article on how to navigate your Parent account in Schoology. Your child's school manages your Schoology account. If you are missing access to one or more of your child's accounts, please contact your child's teacher or school for help resolving this issue.

    If you are not able to contact the school, please let us know and we will contact them on your behalf.

    Thank you!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

  • Avatar
    Renee Mattie

    My child changed schools.

    When I entered the new 12-digit code for my child, schoology told me I would need to create a new parent account.  It would not allow me to re-use the same email address I currently use.

    If I delete my current account,will I be able to immediately create a new parent account using the EXACT SAME EMAIL ADDRESS ?

    I'm hoping to be able to avoid creating a new email address simply to be able to use schoology.

    If I use the "support" button from any page associated with my schoology account, am I just contacting someone at my child's old school?

    Thanks for your help.

  • Avatar
    Charles Black
    Official comment

    Hi Renee,

    Yes, once you delete your account you can immediately sign up for a new one using the same email address.

    As a Basic Schoology user, clicking the Support link at the bottom will allow you to view all of the support options that Schoology, Inc. has to offer. Enterprise Schoology users will be directed to their school support contacts so that they can be contacted directly.

    Let us know if you have any other questions about creating a new account.

    Thank you!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

  • Avatar
    Rose Petrosyan

    Hello,

    How do I change my primary e-mail address?

  • Avatar
    Charles Black
    Official comment

    Hi Rose,

    Your child's school manages your Schoology account on your behalf. Please contact your child's school for help changing your email address for your Schoology account. You can find contact information for the school by clicking Support at the bottom of any page in Schoology.

    If you have any trouble contacting someone at the school, please let me know and I will contact them on your behalf.

    Thank you for sharing your question!

    Charles - Schoology Team

  • Avatar
    Angela Segarra

    I am trying to fill out the online papers but it only gives kindergarten through 5th grades to choose from

  • Avatar
    Charles Black
    Official comment

    Hi Angela,

    This sounds like a question that can best be answered by your child's school. If you have any trouble contacting the school, please let us know and we will reach out to them on your behalf.

    Thank you,

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

  • Avatar
    Roberto Balistoy

    Hi...I cannot verify my account even I encoded my cell phone number no verification code given. I already emailed your help desk and they told me a ticket was created... where I will get the ticket.Until now I can't enroll students

  • Avatar
    Charles Black
    Official comment

    Hello Roberto,

    I was able to see that you opened a ticket with our Support Team. I apologize for the delay in response. We will be responding to you directly via that ticket momentarily.

    Thank you for your patience.

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

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