How do I reset student passwords?

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Change passwords as a Free Teacher

Teachers with a free Schoology account can reset students' passwords by completing the steps below.  Be sure to give the new password to the student to ensure that he or she can log in. 

  1. Navigate to the course in which the student is a member.
  2. Click Members on the left menu of the course profile.
  3. Click on the gear to the right of the student's name.
  4. Select Change Password
  5. Enter the new password.
  6. Click Submit

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Note: If you’re a teacher at a school with a System Administrator, you may not see the option to set student passwords in your course. Please find contact information for your System Administrator in the Help Center area. 

Change passwords as a System Administrator (Enterprise)

System Administrators can change an individual user's password or bulk set the password for a group of users. 

To reset an individual user's password, follow these steps:

  1. Click Tools.
  2. Select User Management.
  3. Click on the Password field to the right of a user's name. 
  4. Enter a new password.
  5. Click Save.
  6. Click Save Changes to complete.

AdminChangePass.gif

To bulk-set passwords for a group of users, follow these steps:

  1. Click Tools.
  2. Select User Management.
  3. Use the Filter option on the upper right to filter specific user groups or increase the number of users displayed per page.
  4. Select users by checking the box to the left of their name.  If you would like to select all users on a page, check the box to the left of the First Name column heading. 
  5. Click the Select Bulk Action drop-down and choose Set Password
  6. Enter the same password in the New Password and Confirm Password fields. 
  7. Click Submit

AdminBulkPass.gif

To bulk-set passwords for a group of users through an import, follow these steps:

  1. Click Tools.
  2. Select School Management.
  3. Click Import on the left menu..
  4. Select the Users tab.
  5. Choose the correct Building, Role, and Email Conflict option. Depending on the setup at your school, you may not see the option for Building.
  6. Select a CSV or XLS file.  Be sure the file contains fields for First Name, Last Name, Username or Email, User Unique ID, and Password. 
  7. If you'd like to change information for users with accounts in your school, check the field to Update existing records. 
  8. Click Upload File.
  9. Proceed through matching the fields (being sure to match Password) and confirm the import. 

If you've forgotten your own password, please find our article on resetting passwords.


Comments

4 comments

  • Avatar
    Mr. Quigley

    I was able to reset student passwords and view student profiles until my school was finally added to my account. Now I cant.  What happened?

    I'm the only one using it at my school and I'm using the Basic version.

  • Avatar
    Charles Black
    Official comment

    Hello Mr. Quigley,

    In our Help Center article: Sign Up As an Instructor we highly recommend that Basic Schoology Instructors associate or add a school to their account prior to enrolling students in courses. Students who sign up for an account using an access code are automatically associated with the instructor's school.

    You are unable to reset passwords/view profiles now that your account is associated with a different school than your students. This is a privacy requirement so that users in different schools cannot view student information.

    If you've enrolled students after your school was approved, your students can create new accounts using an access code and then merge their old accounts into their new accounts via these steps: https://support.schoology.com/hc/en-us/articles/207335137-How-Do-I-Merge-Accounts

    Thanks for sharing your question!

    Charles - Schoology Team

  • Avatar
    Mr. Quigley

    Hi Charles. My school now has a Schoology page.  I'm the only member with no admin abilities.  How can I or an administrator get admin access?

    The merging fix seems messy because all students already used their school email address.  

    Thanks for the prompt response!

  • Avatar
    Charles Black
    Official comment

    Hi Mr. Quigley,

    I am going to create a ticket for you so that we can respond to your questions directly via email.

    Thank you in advance for your patience!

    Charles - Schoology Team

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