Where is the Schoology Support Center?

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The Schoology Support Center is the best place to find assistance using Schoology.

To access the Schoology Support Center, scroll to the bottom of any page in Schoology and click Support.

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Basic users are directed to the Schoology Help Center:

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  1. Getting Started, FAQs and more - Help articles and support documentation. Choose your role or search by topic.
  2. Product Roadmap - Planned features, features in development, and completed features (subject to change).
  3. Community Support Forums - Post a question or answer a question in the Q&A section, share feedback in Feature Ideas.
  4. Schoology Blog - The latest Schoology news, tips and more.

Enterprise users see a pop-up menu that includes:

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  1. Support Contacts: Administrators at your school or organization who help manage Schoology issues.
  2. Schoology Help Desk: Options to contact Schoology's Support Team (Available depending on user role and Support package).
  3. Schoology Support Center: Links to our Help CenterCommunity Support Forums, and Schoology Blog.
Note: Depending on the settings in your organization, the support link may reflect your organization's own help desk or support protocol.

Comments

4 comments

  • Avatar
    Sherry Justice

    It is very hard to delete this account/ any help would be appreciated/

  • Avatar
    Charles Black
    Official comment

    Hi Sherry,

    I am very sorry that you are having trouble deactivating your account. I noticed that you have a ticket open with our Support Team so I will be following-up with you directly via that ticket. You should receive a response via email shortly.

    Thank you for your patience and understanding.

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

     

  • Avatar
    Christina Miller

    I am having the same trouble and submitted a ticket but have not hear back from anyone and need to get into this account

     

  • Avatar
    Nicki Shackleford
    Official comment

    Hi, Christina -

    This is a busy time of year for Schoology's Support Team, and they are working hard to answer requests as quickly as possible.  I was able to locate your open ticket with our Support Team, so we will be following-up with you directly via that ticket. You should receive a response via email shortly. Thank you for your continued patience.

    Best,

    Nicki Shackleford
    Knowledge Manager
    Schoology, Inc.

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