School Analytics (Enterprise)

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Overview

School Analytics can be accessed from Tools at the top of Schoology. This area displays school statistics and user logs for all users at your organization.

Read the article below in its entirety to understand how to view and manage analytics for your organization, or use the links below to jump to specific topics:

Note: School Analytics may take up to 24 hours to populate.

The School Tab

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At the top of the Analytics area the total number of schools, active users, active courses, and active groups in your organization are displayed. Inactive users and archived courses are not included in this count.

Analytics

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The data can be broken down by Total Visits, Page Views, Average Time per Visit, Comments Posted, Submissions, and Files Uploaded.

  1. Total Visits: Encompasses each user visit to Schoology.
  2. Page Views: Displays each action into a page, or each access of a page. You’ll find an average page view per user displayed under Page Views.
  3. Avg. Time Per Visit: Displays the length of time, on average, a user spends per visit. This number is displayed by hour:minute:seconds.
  4. Comments Posted: Encompasses comments for nearly every area of Schoology, including:
    • Blogs
    • Assignment Submissions
    • Assignments
    • Tests/Quizzes
    • Media Albums and album images
    • Comments made to update posts
  5. Submissions: Encompasses all Assignment submissions and Test/Quiz submissions, including revisions and multiple submissions.
  6. Files Uploaded: Encompasses files uploaded to nearly every area of Schoology, including:
    • Assignment Submissions
    • Files/Links Index
    • Attachments
    • Media embeds
    • Media Albums
    • Files/Links in Resources

Filtering

School Analytics provides aggregated data about your organization. You can also customize how the data is filtered.

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  1. Filter School: Individual Schools or All Schools.
  2. Filter Date Range: 30 Days, 7 Days or a custom date range.
  3. Filter Web/Mobile: View user activity captured when using web browser, mobile app, or both.

View by User Type and Schools

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View by User Type to compare actions by Faculty, Student, or Parent. Indicate Faculty users in the Manage Users area.

View by Schools to compare schools in your organization. If you don't see this option in your School Analytics, you may ignore this section, which pertains to organizations with more than one school.

In each of these views, the default displays all User Types and all Schools. To view by a particular user type or school, click the key at the bottom of the graph. You can also filter by school through the drop-down menu near the top.

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The Users Tab

The Users tab enables you to view Course Specific Activity or a Raw Data Log of user activity.

Note: User activity from mobile devices is not included in the Users area of School Analytics.

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1. Select or Search for a user: Select a user or multiple users listed on the Users tab. You can search for a specific user by typing their name in the search field.  The users that populate this list include all active users at your school or organization.  If your organization has more than one school, you'll see a list of them in a drop-down menu to the right of the search bar.  Select the school for which you'd like user data.

2. View Selected: Displays a web-view of user information for the selected users.  The information includes:

  • # Courses Accessed
  • Total Time spent in any course area (Days:Hours:Minutes)
  • Average Time Per Course (Days:Hours:Minutes)
  • Last Login Date

To further drill down on user data, click into the row containing the user's name, which will expand user information to include:

  • Name of courses accessed
  • Instructors of the course
  • Total time spent in the course (Days:Hours:Minutes)
  • Last Login Date

To drill down even further into course data, click on the row containing the name of the course.  A popup will appear with a dropdown to toggle between courses.  This popup displays the following information regarding assignments, tests/quizzes, and discussions:

  • Item Title
  • Time the user started the item
  • An accumulation of time spent on that item

3. Export Selected: Allows you to export a CSV file of user information for the selected user(s).

4. Export All Users: Allows you to export a CSV file of user information for all users in your organization or school, or for all users in the school selected in the drop-down. You can choose Course Specific Activity or a Raw Activity Log.

  • Course Specific Activity: Provides information regarding users' time spent inside items in a course. The exported CSV contains the following fields of information: 
    • User UID*
    • Username
    • User full name
    • User role ID*
    • User school ID*
    • User school name
    • User building ID*
    • User building name
    • User school UID (this is the Unique ID listed in Manage Users)
    • Course NID*
    • Course name
    • Course code
    • Section name
    • Section code
    • Section instructors 
    • Item type (course material accessed by the user)
    • Item name
    • Start time (of access)
    • End time (of access)
    • URL (of the item accessed)
  • Raw Activity Log: Provides information regarding users' access of areas in Schoology. The exported CSV contains the following fields of information:
    • User UID*
    • Username
    • User full name
    • User school ID
    • User building ID
    • User school UID (this is the Unique ID listed in Manage Users)
    • Visit time
    • URL (of the page accessed)
    • IP Address

Items indicated with an asterisk may be useful for your Technical Team or Developers that work with the API.

Note: Schoology is optimized for imports and exports to process most quickly between the hours of 7pm to 6am Eastern Time (ET) from Monday to Sunday. Schoology strongly recommends performing or scheduling all imports, exports, and bulk deletions during this time frame, including manual imports as well as scheduled auto-imports.

Date Range

A default date range is provided, but you can also create a custom date range from the Start Date and End Date fields near the top. 90 days is the maximum range for data retrieval.

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The System Logs Tab

The System Logs tab enables you to view a running log of actions performed by individuals at your school or organization.

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  1. Search for a user: You can search for a specific user by typing their name in the search field. The users that populate this list include all active users at your school or organization.
  2. View action Types: The default view for action types displays All Types of actions. You can filter the system logs by the following types of actions:
    • Login success
    • Logout
    • Login failure
    • Login reset
    • Password change
    • Account registration
    • Account inactive
    • Add user account
    • Role change
    • Permission change
    • Enrollment change
  3. View by school: If your organization has more than one school, you'll see an option to filter the system logs by school. The default view displays all school. You can filter the system logs by selecting a school in the drop-down menu.
  4. View by start date: The system logs are ordered chronologically, with the most recent activity at the top. To view actions in a broader date range, you can select the Next button at the bottom of the page. You many also narrow your search by selecting a more distant start date at the top.

System Log Information

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The system logs display the following information:

  1. User: The name of a user at your school or organization that is associated with the type of action that was performed. Clicking on the name will navigate you to the user's profile.
  2. Source IP Address: The source IP address we retrieve over the Internet from a device or network from which the type of action was performed. A Technical Team member should be able to help you decipher this information.
  3. Browser: The browser information (type and version) from which the type of action was performed. A technical team member should be able to help you decipher this information.
  4. Timestamp: This column displays the date and time at which the type of action was performed. It displays the timezone with which your school or organization is associated.
  5. Type: This column displays the type of action which was performed by the user.
    • Hovering over the link with your mouse will display additional information about the action.
Note: User activity from mobile devices is not included in the System Log area of School Analytics.

FAQs, Error Messages and Potential Issues

Why is there a discrepancy in the Total Time shown in the exported Raw Activity log?

  • You may notice that when you click Export Selected and view the Raw Activity log, the length of the Visit time may be different from the time listed in the Course Specific activity log or in the number shown when you click View Selected sometimes dramatically different. This is because the raw activity log displays the time the user spent in any section of the Schoology platform at all including the home page, user profiles, groups, resources, and so on. Course-specific reports display only the time users spend in their Schoology courses.

Is mobile app data included in School Analytics?

  • While mobile app data is included on the Schools tab, it currently is not included in the analytics displayed on the Users and System Logs tabs.

Is AMP (Assessment Management Platform) data included in School Analytics?

Can I search for user activity on the Users tab beyond 90 days from the current day?

  • The 90 day range applies to the range of results displayed at one time. For example, you can designate any start date in the past or today's date. You can then display or export 90 days of data at a time. Entering a range of dates beyond 90 days will produce the error: The date range you chose is greater than 90 days. Enter a date range equal or less than 90 days to resolve.

I'd like to find more specific user data about activity within courses, where I can see if materials have been uploaded and what kind of material: an assignment, a quiz, a discussion, etc., is that available in School Analytics?

 

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