How to mark an account inactive/delete an account?



Marking a user as inactive effectively deletes their Schoology account. The following conditions apply to user accounts, once they have become inactive: 

  • User cannot log into Schoology.
  • User no longer appears within the Members area of their previous courses and groups.

However, marking a user inactive is not a permanent deletion. You can restore an inactive account at any time.


Only users with the Administer Users permission can mark user accounts inactive. If users are created in your school through an SIS, first ensure that the account is removed in the SIS, before you remove it in Schoology. If the user account is not removed from the SIS first, a new account will be created in Schoology via the SIS integration.


Mark User Inactive

To manually mark individual users inactive, follow these steps:


  1. Click Manage Users.
  2. Select the checkbox to the left of the user's name.
  3. Click Select Bulk Action.
  4. Select Mark Inactive.
  5. Click Save Changes.

For full details on how to mark staff, students and parents inactive in bulk, please review the following help articles:

Restoring Inactive User Accounts

If you ever need to restore an inactive user account to active status, follow these steps:


  1. Click Tools.
  2. Select User Management.
  3. In Manage Users, click the Inactive tab along the top.


  1. Select the checkbox to the left of the user's name.
  2. Click Select Bulk Action, select the option Make Active. 
  3. Click Save Changes to complete.
  • Marking users Active will enable access to join courses and groups but will not automatically re-enroll them into their previous courses and groups.
  • Select: Also place user(s) back into courses and groups to re-enroll them in their previous courses and groups.
  • Re-enrolling into previous courses also populates grades and attendance records.




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