Troubleshooting the Google Drive Assignments App

Review this article in the Schoology help center for guidance on implementing and using the Google Drive Assignments app.

Q: Error Message: We're not able to connect to your Google account

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If you're having trouble connecting your Google account to your Schoology account while using our Google Drive Assignment app, follow the steps below.

If you encounter this error the first time you attempt to authorize, it may be because your Google domain has offline access disabled. Learn more about enabling offline access in the Google Help Forum.

If you have previously logged in to the Schoology Google Drive Assignment App, first log into the Google account you have previously used to access the app, and then follow these steps:

  1. In your Google account, click the grid in the upper-right.
  2. Select My Account.
  3. Under Sign In and Security, click Connected Apps and Sites.
  4. Under Apps connected to your account, open Manage Apps.
  5. Select Schoology.
  6. Click Remove.

Now, go back to Schoology, and connect again:

  1. In your course, click Add Materials.
  2. Select Add Assignment.
  3. Launch the Google Drive Assignment app.
  4. Connect to your Google account.

Q: Error Message: We're sorry but we are unable to load your document. or No login information was received

These messages indicate that your browser is blocking 3rd party cookies. To enable 3rd party cookies in different browsers:

In Google Chrome

  1. Navigate to: chrome://settings/content/cookies
  2. Turn off Block 3rd party cookies.

In Firefox

  1. Navigate to: about:preferences#privacy
  2. Under History select Use custom settings for history.
  3. Select Accept cookies from sites and set it to Always.

In Internet Explorer

  1. Select Tools.
  2. Click Internet options.
  3. Click Privacy.
  4. Under Settings, select Advanced and choose to allow third party cookies.

Note: Depending on the security settings on your device, 3rd party cookies may need to be enabled on a system-wide level.

Q: Does the app require a Consumer Key and Shared Secret?

No, although the Configuration button does display when installing the app, it does not require a consumer key and shared secret to install.

Q: Can I attach multiple documents to an assignment?

You can only attach one item from Google Drive to each assignment.

Q: Can I edit an assignment after it has been created with the Submissions App?

You can edit all parts of the assignment except the Google attachment. If you need to change the assignment to attach a different Google file, you must delete the assignment and create a new one.

Q: Can the instructor make changes within the Google doc after attaching it to an assignment?

Yes, as long as students have not generated their copy yet by clicking My Document in the assignment. Once a student opens their copy of the document, any changes the instructor makes to the original are not reflected in copies created prior to the edits. Edits to the master file only affect subsequent student copies.

Q: Can I create assignments using the Google Submission App in Resources?

No, the Google Drive Assignment App is only available in courses.

Q: Are Assignments created with the Submissions App portable?

When you copy a Google Drive Assignment to another course, group, or your Resources, the Google file does not come with it. Only the Schoology assignment info is retained. You can then attach a Google file to the assignment in the destination course.

Q: I have all my assignments created for the courses I teach and import them from Resources every time we start a new grading period. Can I edit my existing assignments to use the Submissions App this fall?

Yes. Click the gear icon and select Edit, just as you would for any assignment, and you can add Google files via the Google Drive Assignments app.

Q: What happens if I delete the Schoology folders and/or my students' files from Google drive?

We caution strongly against this. Since Google is ultimately a separate system, we do not have a way to retrieve this work if you delete it. If you delete the top-level Schoology folder or the course-level folder, a new folder will be created the next time you create a new Google assignment in your course and a student generates a copy from that new Assignment.

However, we cannot retrieve the deleted files. Once student copies are deleted, there is no way to re-connect those files to the Schoology integration.

We suggest being especially careful not to delete the folders–the higher up you go in the folder structure, the more student work you are potentially affecting.

Q: Can my co-teacher and I both grade student work submitted via Google Assignments?

Unfortunately, no. Because we are leveraging Google’s permission-sharing capabilities, at this time, all student copies are only shared with the user who created the assignment and the student who opens it. All other visitors to the course, whether co-teachers, admins, advisors, will not be able to see the submission.

Q: I have content across multiple Google accounts–can I use both of them?

The app will not explicitly prevent you from logging out of one Google account and deciding to use another. However please be aware that if you have created Google assignments and then you log out of the app, your students will no longer be able to access the existing assignments via Schoology. They would only have access to those previously created files by accessing them through Google until you logged into the Schoology app with your original Google account once again.

Q:I have multiple Schoology accounts and want to connect the same Gmail account to both. Can I do that?

Yes.

Q: I'm trying to embed an image into a Google file when viewing it in Schoology, and I keep getting a blank screen.

This is a Google limitation. When you embed a Google doc, it is embedded in an iframe and you can't access some of the Google menu options. This issue is specific to any of the menu items that actually use an iframe themselves–such as the Insert Image menu–because Google prevents displaying an iframe-within-an-iframe. Schoology has no control over this.

Q: My student can't remember which Google account they used to connect to the app and access their assignment.

You can help them out by navigating to your Google Drive, and going to an assignment they’ve worked on previously (Schoology Google Drive Assignments > your course-level folder > assignment>level folder) and identify one of their previously completed assignments. Access the Share settings for that document–each file belongs to you (the instructor) and is then shared with the student, so the other email address in the share settings that is not your email address is the one that the student used to connect to the app.

Troubleshooting Tip

If at any time you encounter an issue with the Google Drive Assignment app, a good first troubleshooting step is to revoke the app's access from your Google account, and then go back into Schoology and re-connect:

In your Google account:

  1. Click on the grid in the upper-right.
  2. Select My Account.
  3. Under Sign In and Security, click Connected Apps and Sites.
  4. Under Apps connected to your account, open Manage Apps.
  5. Select Schoology.
  6. Click Remove.

Now, go back to Schoology, and connect again:

  1. In your course, click Add Materials.
  2. Select Add Assignment.
  3. Launch the Google Drive Assignment app.
  4. Connect to your Google account.
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